Warranty Procedure
This warranty applies to all units detailed in this list price and, unless otherwise stated in product literature or specific contracts, provides for a manufacturer’s guarantee of twenty four months from date of dispatch against faults in workmanship or materials.
When submitting a warranty claim the following information is required:
- Customer’s original reference number job / order number.
- GEA Searle’s job number / advice note number.
- Type of unit and serial number.
- Date of installation.
- Details of defect.
when providing details of the defect, please give as much information as possible, ie.
- Was the unit satisfactory on delivery?
- Frequency of fault (continuous / intermittent)
- Is the unit leaking ? (+ location of leak)
- Items manufactured by GEA Searle :
No work should be undertaken to resolve the problem either by the customer or a 3rd party until approved by GEA Searle – failure to do so could invalidate
the warranty.
The item may be replaced or rectified if the guarantee claim is valid.
For items that have been installed, GEA Searle have the right to decide if rectification on site is suitable and who should undertake the work or whether to return / replace the unit(s). For items where Searle decides to replace, the original faulty item must be returned. All items which are returned will be inspected.
If the guarantee claim is not valid the customer will be advised and further instructions requested, either to return the item or to issue an official order to replace or rectify the item.
If you require a replacement product the buyer will be asked to supply a purchase order, when the unit has been returned and evaluated, the buyer will be notified by GEA Searle if the claim is valid.
Items NOT manufactured by GEA Searle:
The item will be replaced and the customer will be invoiced
The item will be returned to the supplier for evaluation.
If the claim is valid the credit received from the supplier will be passed on to the customer.
Items supplied by Dawmec
The item will be replaced and the customer will be invoiced
The item will be returned to the supplier for evaluation.
If the claim is valid the credit received from the supplier will be passed on to the customer.